Reception symptoms provide useful starting information, but they do not confirm the cause without inspection. Tell us whether the issue involves one channel, several channels or all channels, and whether it affects one room or multiple rooms.
| What you notice | Areas we inspect | Useful details to tell us | |---|---|---| | No signal | Antenna feed, cable, connector, splitter, wall point, TV input and tuning | One TV or all TVs? Did it begin suddenly? | | Pixelation | Rooftop antenna, external cable, connectors, splitters and TV connection | One channel, several channels or every channel? | | Missing channels | Channel scan, TV setup, connectors, cable and antenna condition | Which channels are missing? | | Intermittent reception | External connections, cable condition, mounting, splitters and outlets | Does it change after rain or wind? | | One-room-only reception loss | TV wall point, local cable run and splitter branch | Do other rooms still receive channels? |
South East Queensland’s humid subtropical conditions, heavy summer rain and thunderstorms can make exposed rooftop equipment and external connections relevant after a reception change. If several TVs begin pixelating following wet weather, we inspect shared external equipment before assuming the televisions have failed.
For example, if one room has no signal while another still receives channels, the outlet, internal cable path or splitter branch becomes a logical inspection area. Our TV reception issue diagnosis service is designed to trace that path methodically.