The same symptom can have different causes. Our inspection starts by identifying whether the issue is shared across the home or confined to one television.
| What you notice | What we assess first | |---|---| | Pixelation across multiple TVs | Shared antenna hardware, main cable run, splitter or booster path | | “No signal” on every TV | Antenna, exterior connections, shared cabling and distribution components | | Missing channels | Television setup and retune status, followed by signal-path components | | One TV works while another has no signal | The affected room’s wall point, local cable branch, connection and television setup | | Reception drops out after rain, storms or wind | Roof-mounted hardware, external joins and exposed cable sections |
For example, if a Coomera living-room TV receives channels but a bedroom TV does not, the roof antenna is not automatically the source of the problem. The bedroom wall point, cable branch, local connection or television setup may need attention.
A television retune can restore channel setup where settings are the issue, but it cannot repair a damaged cable, failed splitter, faulty booster or exterior hardware concern. See our help with TV reception issues for more reception guidance.
Not sure whether the problem is the antenna, cable, booster or TV point? Tell us which televisions are affected and when the issue started on 1300 269 162, and we will confirm Coomera booking availability.
