Before the quote
Tell Us What You Want Protected
Tell us the suburb, property type, what feels exposed, what stopped working, or what needs installed, fixed, connected, or set up. The guide below gives you detail if you want to check the options first.
Call us when your CCTV app stops showing cameras, playback will not load, or a new phone cannot connect to your existing system.
The most common reasons Brisbane customers contact us include a new phone, deleted app, forgotten password, changed modem or router, changed internet provider, NBN change, Wi-Fi password change, power outage, app permission changes, and remote view suddenly showing “offline”.
You may also see messages such as “connection failed”, “device not found”, “invalid password”, “network error”, or “permission denied”.
These labels are frustrating because they do not always tell you whether the issue is the phone, recorder, router, internet connection, or user account.